Return and Refund Policy
At PESI, we want to ensure that you have a positive experience with our programs and products.
If for any reason you need to request a return or refund, our policy provides options to help meet your needs. Whether it's for in-person programs, live webinars, or physical and recorded products, we’re here to assist you.
Please review our return and refund guidelines below for more information.
In-person Programs and Live Webinars
If you contact us prior to the seminar date, you can exchange your tuition for the seminar recording (if available), a certificate to attend another seminar, or a full tuition refund. If you reach out on the day of the seminar or afterward, you will be offered the seminar recording or a gift certificate.
Occasionally, changes may occur due to speaker availability, participant demand, or unforeseen circumstances. While PESI strives to ensure a positive experience, our liability is limited to the tuition fee.
If you are scheduled to be the coordinator for a seminar and need to cancel, it is crucial to notify us as soon as possible. However, please note that your tuition will be forfeited and cannot be transferred to another seminar. To cancel as a coordinator, please call 1-800-647-8079 ext. 2 or email coordinator_confirmation@pesi.com.
For national conferences, please refer to the conference brochure for the specific cancellation policy.
Physical and Recorded Products
If you are not satisfied with any recorded or physical product, please contact customer service so we can promptly address the issue.
PESI accepts returns within 90 days of purchase.*
Before returning any items, please reach out to customer service so we can properly note your order. If you no longer have your packing slip, simply contact customer service to have one emailed to you. You can reach customer service at 1-800-844-8260 or info@pesi.com.
When returning items, please include the packing slip in the package along with the product(s). Also, include a note explaining the reason for your return. Returns can be sent to the following address:
PESI, Inc.
3839 White Ave
Eau Claire, WI 54703
